Non-Personal Information We Collect About You
Even if you do not register with NeuroAiD, we collect Non-Personal Information about your use of our website, special promotions and newsletters
Personally-Identifiable Information We Collect About You
1. Registration Information and inquiry questionnaire
2. Newsletters & Emails to registered users
3. Suggestions You Make to NeuroAiD
4. Website Registration and Interactive Tools on NeuroAiD
You may choose to use certain NeuroAiD interactive content, tools and services that may ask you to voluntarily provide other types of information about yourself including Personal Health Information.
5. Aggregate Data
Aggregate Data Moleac may combine any information you provide with information from other users to create Aggregate Data to display on the NeuroAiDwebsite. This information may also be disclosed to third parties. Aggregate data does not contain any information that could be used to contact you, identify you, or associate any health condition with you personally.
Disclosure of Your Information
Moleac always does its best to protect your online privacy; however, Moleac is not liable for incidents caused by your own error or basic risks of the Internet. It is important for you to protect your username and password. The password will allow you access to your account; as such, it needs to be as secure as possible. A good password includes seemingly random letters and numbers, and isn’t obvious (such as names of a spouse, child, or pet). Do not disclose your account information (especially password) to anyone. When finished using our services, please do not forget to logout from our website. If you share a computer, whether it's in a public or private setting, be sure to sign off and close your browsers when finished using a shared computer.
How NeuroAiD Handles Privacy and Security Internally
Here are some of the security procedures that Moleac uses to protect your privacy:
- Requires both a personal username (log-in name) and a password in order for users to access their Personally Identifiable Information or Personal Health Information.
- Uses firewalls to protect information held in our servers.
- Limits the number of Moleac employees who have potential access to your Personally Identifiable Information.
- Limits access to Personally Identifiable Information to authorized users.
Despite Moleac’s efforts to protect your Personally Identifiable Information and Personal Health Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted. If you provide your user name and password to other people or if you use a public computer that does not log you off NeuroAiD, your data is no longer protected. Please do not share your NeuroAiD credentials and always log off public computers. Moleac may disclose personal information as follows: We may release Personally Identifiable or Personal Health Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) in response to a physical threat to you or others, to protect property or to defend or assert legal rights, or (3) in connection with a transaction or proceeding involving the transfer of all of part of our business relating to the information, or involving the transfer of control of those assets involved in such business. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.
1. Disclosure to NeuroAiD Staff
NeuroAiD staff and moderators sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to you and other members, to troubleshoot problems or resolve complaints. Access to your Personally Identifiable Information is limited to the information reasonably necessary for the employee to perform the function needed to resolve the issue or to improve the service.
2. Disclosure to NeuroAiD Operations and Maintenance Contractors
Moleac operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to Moleac. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of our website. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for Moleac.
3. Disclosure of Aggregate Information
Moleac may provide Aggregate Information to third parties. For example, we might inform third parties regarding the number of users of our website and the activities they conduct while on our website.
4. Storage Duration
The Personal Data we collect is stored so long as the data is still required for the purposes mentioned above.
Updating Your Information and Contacting NeuroAiD
1. Updating Your Personally Identifiable Information
NeuroAiD tools that collect and store self-reported data allow you to correct, update or review the information you have submitted by going back to the specific tool, logging-in and making the desired changes.
2. Removing your Personal Information
If you have a complaint or problem, please use our Customer Support Form (Contact Us.) Our customer service department will forward your complaint to the appropriate internal Moleac department for a response or resolution.
3. Updating Your Personal Health Information in NeuroAiD’s stroke recovery tool
To update your Personal Health Information please log-in to NeuroAiD’s stroke recovery tool and update your information. We remove Personal Health Information only at the request of the authorized user. In order to verify that it is the authorized user requesting removal of his/her Personal Health Information, we require you to send a signed statement, including your name, address, email address and birth date, to the address below authorizing Moleac to remove your Personal Health Information from our active databases and other readily searchable media. Upon receiving your request, your personal health identifiers stored in active databases and other readily searchable media will be removed so that you cannot be identified or associated with any Personal Health Information you previously provided. Mail your requests to: Moleac Pte Ltd Helios #09-08, 11 Biopolis Way Singapore 138667